Basic and Standard Plans
Standard and basic subscriptions are billed on the anniversary of the subscription's achieving "active" status at the end of the trial period. The first payment is billed 24 hours after the account moves to active status.
The Amount that accounts are billed is determined by their subscription type (see our Pricing). If Smartbytes usage exceeds the included allowance, an additional $00.40 per GB will be charged on the billing date. If the subscription just ended its trial, this overage is not charged for the first bill, regardless of total usage during the trial.
You can find receipts for previous billing periods on the "Billing" tab of your Control panel. By clicking the “View Receipt” button, you can find a detailed history of the transaction as well as resend the receipt to an email of your choice.
Here you can find your current billing information including the credit card on file and the billing address. You may also update both pieces of information from here as well.
Due to the custom nature of Pro Plans, billing is done on a separate system. To get any billing history or to update your billing information, contact your Sales Representative or message us at firstname.lastname@example.org.